Shipping & Fulfillment

Where do you ship from?
All orders are fulfilled by our production partner, Printful, and ship from the nearest facility depending on your location.

Please allow 2–7 business days for fulfillment, plus shipping time:

U.S. orders: typically arrive within 3–5 business days after fulfillment

International orders: may take 7–21 business days, depending on destination and customs

Once your order ships, you’ll receive a confirmation email with a tracking number.

Do you accept returns or exchanges?
Because our products are made to order, we do not accept returns or exchanges unless the item arrives damaged or there’s a production issue. If that happens, please contact us at [your email] within 7 days of delivery with photos and your order number.

What materials are your hats and totes made from?
We use 100% cotton twill for hats and durable canvas for totes — details are listed on each product page.

Are your products sustainable?
We produce everything on demand, which means no excess inventory or waste. It’s a slower, more intentional way to create — aligned with our values.

Can I cancel or change my order?
Orders can only be changed or canceled within 1 hour of purchase. After that, production begins and we’re unable to make adjustments.

I entered the wrong shipping address. What do I do?
Please contact us at [your email] ASAP. If the order hasn’t shipped yet, we’ll do our best to update it. If it’s already on its way, we recommend reaching out to the carrier directly.

Still have questions?
Reach out to us anytime at [your email/contact form link] — we're here to help.